“It has been a pleasure to work with Victor in the property management field. He handled my rental property from initial letting stage to rental management with professionalism. Not only did he find good tenants, promptly looked into maintenance issues, he also answered all my questions and concerns with friendliness and patience. Professional and approachable, I would recommend Victor and Luna Management ( Staywell Property Management ) for anyone looking for a property manager.“
Sherry H.
April 2015
“Dear property owner
It is a pleasure for me to provide a testimonial about Hank and Grace Chen, property managers that I have used to manage my three apartments over the past five years. I highly recommend their services for the following reasons:
1. None of my apartment have ever been unoccupied, Hank and Grace have searched, reference checked and found good quality tenants for me as soon as notice is given.
2. They are very proactive in making sure I get top market rent, I have never asked to have the rent increased because they have had it increased before I think it is necessary.
3. Never has any rent been late, it is collected by Hank and Grace and deposited into my account on the 1 of each month as requested.
4. Accurate monthly statements are e-mailed to me, reflecting income received, itemised expenses deducted and what amount was deposited.
5. An annual summary of income and expenses is also emailed, which makes my tax account happy too.
6. All maintenance issues are dealt with immediately, they have an regimental inspection and e-mail reporting process, this ensures no maintenance issues escalate into major issues.
7. They also have very competitive agency fees, worth every cent for taking the “hassle factor” away that comes with investment properties.
I am happy for Hank and Grace to pass on my contact details should you have any further questions.“
Cary V., Business Development Manager
April 2014
“Since our first contact with Hank and Grace from Luna Management ( Staywell Property Management ) we were pleased with their approach: professional and precise, and at the same time friendly with a big smile. They were both patient and always at our disposition for all the clarifications we needed - it was our first step in the world of property renting, so there was a lot of questions from our side! We really appreciate their help and advice they provided in all the practical details. It's about a year now Hank and Grace are managing our rental apartment and everything is going smoothly, from keeping the property in perfect condition to finding serious, reliable tenants on time. For us, being currently overseas, another important aspect is a prompt communication. And again, Hank and Grace always answer immediately to all our questions and provide the information we need, giving us complete peace of mind. Maybe the best description for them would be: they understand how the property management business works and are efficient in implementing their knowledge and skills! From our experience, we can definitely recommend Hank and Grace to anyone who wants their rental property to be in good hands.”
Biba and Danko M.
March 2014
“Hank and Grace from Luna Management ( Staywell Property Management ) works tirelessly around the clock to ensure our stay in Luna apartment is comfortable and out of disturbances. Their work attitude and professionalism is evidenced from the way their handled the issues and taking care our building. In addition, their friendly and approachable personality make our stay at Luna apartment more enjoyable. Glad to have both of you as my building management. I have no hesitance to highly recommend your service to others.”
Halimin & Yuri H.
Feb 2014
“Hi Hank & Grace, Ken & I would like to thank you both very much for all the times you kept in touch with us and informing us re our apartment. We were always grateful for any news you had for us as it kept us in the loop, so to speak. Once again, our utmost thanks to you.”
June & Ken B.
Feb 2013
“I have owned and occupied an apartment at Luna for more than 7 years and I have been a member of the Informal Maintenance Committee since 2006. In my role as Deputy Chairperson of the committee I have worked closely with all the Luna building managers (and their staff) and Hank & Grace Chen are the best managers we’ve had. Both Hank & Grace are a pleasure to deal with and I am impressed by their professionalism and proactive management so I have no hesitation in recommending them to anyone to manage their property at Luna. I don’t rent my property but if I did I would want Hank & Grace to manage it for me.”
Kurt G.
May 2012
“I am pleased to provide these character references for Hank and Grace Chen. I have been associated with Hank and Grace in their capacity as Body Corporate Building Managers at Luna Apartments. Since assuring this responsibility Grace and Hank have earned the respect of all the tenants-some one hundred in all – for the manner in which they have gone about the duties thereby giving the complex an excellent reputation in all respects. Their diligence and integrity is to be commended.”
Laurence J Eccles J.P.
May 2010